Customer Support Services

In Bound

When you are out of the office, route your calls us for live messaging. We answer the phone, efficiently take any messages, pass along personal messages you have left for certain callers, and even assist the caller when possible. More professional than an answering machine - there is always someone "in your office" to take that call, even when you are not. With Velan virtual assistant services, you have a live person answering your calls during your business hours.

Out Bound

Velan has a mixed capacity and expertise to offer outbound call center services with the correct resolution

Get Quotations

Each information investigation presents a chance for a sale. Inquiries can be utilized to analyze a client document to view if they are getting the correct types of products and services to equip their needs. This is too a chance to update your client database. We help you in getting quotation for a product/service whenever required to make your life easier.

Web Live Chat

Velan caters quick and efficient live chat support services. Our live chat support services help our clients to respond their customers immediately. We will help you in answering queries and quick solutions to customers of all kind of business. Our live chat support services improve business process and profits.

Email Support

The E-mail reaction redirects the customers' e-mails to our assistants who reacts immediately when directed, using formatted replies or forwarding to particular persons or departments. Having gained comprehensive knowledge about the customer and his products, we construct thorough knowledge bases and reaction templates. This service offers a coherent way of handling the client and prospect web requests.